Shipping policy

Shipping

Due to our business being based on a made-to-order basis, please allow 48 hours (working days Monday-Friday) for the manufacturing of products. Our aim is to dispatch all orders immediately after the completion of this process.

Orders placed over the weekend or on a public holiday will be processed the following business day.

Orders will be automatically dispatched to the address provided at checkout, so please ensure you have supplied us with your correct shipping address. In the event of incorrect address details entered, don’t hesitate to contact us immediately and we will be more than happy to assist in amending any such errors.

Free Delivery

We offer free delivery to local locations: Foxton (4814), Foxton Beach (4815), Himatangi (4891), Shannon (4860), & Levin (5510).

National Dispatch 

Once order has been dispatched, allow 1-2 business days for delivery. Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times. In these circumstances we will communicate with you about the delay.

All orders are sent via NZ Post courier company and may require a signature on arrival. If you have additional delivery instructions, please indicate this in the message box on the Checkout Form.  

In general, delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-3 working days for South Island addresses. Weekends, public holidays, adverse weather events may cause additional delays.

Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.

Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.

Rural Deliveries

Deliveries to rural delivery addresses will usually take two to three days longer as rural deliveries are handled by a third party.
Due to the nature of this network consignments to rural locations may be left without signature or proof of delivery.
As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses, we will however do our best to work towards a mutually acceptable outcome in the unexpected situation where an order does go missing.
 

International Orders

Unfortunately we are not able to ship internationally at this time. 
 

Shipping for Christmas

Our recommendation for getting orders in before the courier cut off date is Monday 20th Dec 2022 - New Zealand Post’s last sending dates for Courier delivery is Tuesday 21/12/22.